Warranty, contracts and your rights

Your rights under Ontario’s Consumer Protection Act

Ontario’s guide for home renovation businesses sets out the rules every renovation company has to follow. Checked on 23 October 2026:

• In writing. Any renovation contract worth more than $50 must be a written agreement.
• Ten days to change your mind. A contract signed in your home is a direct agreement: you can cancel within 10 days for any reason, and any deposit must be returned within 15 days of your notice.
• Deposits. The Province recommends a deposit of no more than 10 per cent of the total project cost.
• Estimates. A company cannot charge more than 10 per cent above the estimate in the contract, unless you ask for additional or different work and sign for it.
• Changes in writing. Changes during the job (to the scope, the price or the schedule) should be documented in writing.
• No compliant copy, longer to cancel. If you never received a written copy that meets the rules, you can cancel within one year.

How our contracts work

• A written, itemised scope. Every line we price: what we supply, what you supply, what is included and what is not.
• The price in Canadian dollars, plus HST, with travel to Waterloo Region as its own line.
• A payment schedule tied to stages of the work [TBC: deposit and payment schedule].
• Change orders in writing, priced and signed before the extra work starts.
• Permits named. When the work needs a building permit, the contract says who applies [TBC: default practice].

Our warranty

Our workmanship warranty covers [TBC: length and what it covers]. Manufacturers’ warranties on hardware, appliances, countertops and fixtures are passed on to you with the product paperwork at handover.

To raise a warranty question, email info@kitchenrenovationkitchener.ca with photos and a short description. We reply within one business day [TBC: reply-time promise] and arrange a visit on our next Waterloo Region day if one is needed.

Insurance and WSIB

We carry liability insurance [TBC: insurer and coverage] and a WSIB clearance certificate [TBC: certificate]. Both documents are shown with every estimate, and we encourage you to ask any contractor for the same. A WSIB clearance certificate shows a company’s workplace-insurance account is in good standing, which protects you from liability for its unpaid premiums.

Electrical and gas work

Electrical work is done by a licensed electrical contractor, who notifies the Electrical Safety Authority so the work is inspected. Gas work is done by a TSSA-certified gas technician. Neither is part of the City building permit; both are separate safety systems.

Before you sign, with anyone

Ask for the WSIB clearance certificate and the insurance certificate, ask who the licensed electrical contractor is, read the warranty, and ask to see a kitchen the company finished a year ago. A good contractor will be glad you asked.